Our current modified curbside protocol for check in as our waiting area/lobby is very small is as follows:
Upon arrival, please pull into one of our numbered parking spots and call us from your vehicle to check-in whether you are arriving for an appointment or are picking up medications/food. (If one of the designated spots is unavailable, please be able to describe your location to our staff member on the phone so that we can locate you.)
If bringing a furry family member to their appointment, please make sure all dogs are secured on a leash and all cats secured in a carrier. Some pets behave well for their owners but are reluctant to go with a staff member so a safety slip lead will be placed on canine patients to prevent them from slipping out of their collar and getting injured in the parking lot.
A technician will come to your vehicle and discuss the nature of your visit so we can prepare the items we will need prior to you/your pet coming inside to ensure we are efficient & proper sanitation protocols are being followed. We will either prepare a room for your in-hospital appointment then escort you in or will take your furry family member into the hospital where a doctor will perform an exam/authorized testing and will come out to speak with you at your vehicle or call you with results/treatment options depending on your location. Thank you for understanding that although not ideal, our protocols are to keep you and our staff healthy as well as use our space most efficiently!
If you can just hang in there with us, we promise to provide the same excellent customer service and compassion for your fur babies whether it is in hospital, at our current curb, or in in our new building directly behind our current location!